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EliteCinq

Support

Effective 21 October 2026 Version 2026-10-30

On this page
  1. 1. Getting help
  2. 2. Signing in
  3. 3. Privacy requests and account deletion
  4. 4. Payments
  5. 5. Security reports
  6. 6. Legal notices

This page explains how to reach EliteCinq for help with the Service, your account, your privacy or a legal matter.

1. Getting help

Email us with a short description of the problem, the name of your Workspace, and, if you can, a screenshot. Do not send passwords or your customers’ personal details. We reply as soon as we can, in English or Arabic.

2. Signing in

  • Forgotten password: on the sign-in page, choose “Forgot password?” and follow the email we send.
  • No confirmation email: check your spam folder, then use “Resend confirmation email” on the sign-in page.
  • Joining a Workspace: ask the Owner or an Admin of that Workspace for a new invitation link.

3. Privacy requests and account deletion

You can download your account data and delete your account in Settings, under Account. The Delete your account page explains how to ask for deletion without signing in, and the Privacy Policy explains your other rights. For records a business keeps about you, contact that business first.

4. Payments

Paid plans, renewals, cancellation and our no-refund rule are explained in the Subscriptions, Payments and Refunds terms.

5. Security reports

If you believe you have found a security weakness, tell us privately as described in the Security overview.